Fitness & SPA
- The concept of “SPA”
- Types and classifications of SPA centers
- Hotel-integrated SPA centers. SPA department structure
- Atmosphere, ambiance, and service standards in SPA
- SPA management and operational systems
- Business concept: goals and objectives
- Fundamental operating standards
- Human resource management in SPA
- Team building and alignment
- Customer relationship management
- Crisis management
- Models, classification, and types of SPA treatments and massage
- The concept of “fitness”. Types of fitness