01
Mystery Call
Our specialist books the hotel by phone and evaluates the work of the reservations and front office teams.
Consulting
Hotel Operations Audit
Comprehensive Hotel Audit
For investors and executives who want up-to-date, objective information about their hotel.
Who is it for?
For investors and executives who want to get up-to-date information about their hotel, as well as for investors considering a hotel purchase.
In the course of any hotel’s operation, there comes a time when an objective, external evaluation of its performance is needed. It is not always necessary to go through an audit only when a hotel has obvious problems.
Often, a hotel faces a plateau in growth — in such cases, it is also highly beneficial to identify potential business growth areas, as well as ways to optimize processes or costs.
An audit can target specific aspects of a hotel’s operations, but a complete, objective picture can only be drawn by analyzing all key areas of the company’s business.
The hotel receives a report on the current state of affairs with clear recommendations for each audited area.
Key Stages
02
Mystery Guest
A stay at the hotel as an ordinary guest, followed by a detailed report on the work of every department.
1–2 days
03
On-site Audit
A project team visit to the property and a detailed study of the hotel’s key operational aspects.
3–5 days
04
Report & Recommendations
Provision of a comprehensive audit report. Drafting a plan to eliminate identified deficiencies, specifying priorities and control points.
* Depending on the audit goals, the scope of work and deadlines may be adjusted.