Hospitality Solutions
UAEN

Hospitality School

Personal, corporate, online and on-site training for hotel owners, managers and staff.

Choose a training programAreas of Operation

What We Offer:

  • Personal classes at the school
  • Corporate training and open workshops
  • On-site consulting. Express preparation of room inventory operations
  • Online training
  • Hotel Front Desk Agent / Receptionist training
  • Hotel Management
  • Room Inventory Management

Who is it for:

  • For young professionals, students, and graduates of specialized universities
  • Experienced industry professionals
  • TOP managers and hotel executives
  • Hotel business owners

On-site training at your hotel is also available.

School Programs:

  • Building an effective sales and marketing system
  • Front Office Operations (Reception & Accommodation). Hotel Administration
  • Communication as a core element of the hotel’s service policy. Phraseology standards and conflict management
  • Hotel pricing policy. Determining the break-even point and revenue levels across various tariffs. Sales channel efficiency analysis
  • Housekeeping operations: managing the cleaning of room inventory and hotel public areas. Laundry operations
  • Hotel Security and Safety department
  • Booking and E-commerce
  • F&B Service. Kitchen operational standards according to HACCP
  • Fitness and SPA in hotels
  • Hospitality and service. Furniture ergonomics across various hotel zones
  • Emotional Intelligence

You can review each program in more detail below or by contacting us in any way convenient for you.

Areas of Operation

Hotel Restaurant Service

  • Specifics of operating a hotel-affiliated restaurant
  • How is a restaurant structured?
  • Classification of food service establishments
  • Modern concepts in the food & beverage industry
  • Key success factors in the restaurant business
  • Nine steps to flawless service
Learn more

Hotel Security Service

  • Safety and security in the hospitality workplace
  • Security threats: sources, signs, and threat mapping systems. Threat assessment framework
  • The security architecture: the role and place of the physical security system
  • Core objectives and tasks of the security department
  • Physical security management
  • Stationary property protection and guard operations
  • Access control systems and zoning management
Learn more

Fitness & SPA

  • The concept of “SPA”
  • Types and classifications of SPA centers
  • Hotel-integrated SPA centers. SPA department structure
  • Atmosphere, ambiance, and service standards in SPA
  • SPA management and operational systems
Learn more

Housekeeping Department

  • Goals, objectives, and functions of the Housekeeping department. Interdepartmental interaction
  • Organizational structure. Housekeeping sub-departments
  • Regulatory documentation. Inventory write-off and accounting procedures. Departmental budgeting
  • Material and technical base of the department. Room setup and amenities compliance. Procedures, technologies, and sequence of room cleaning
Learn more

Booking & E-Commerce

  • Key international metrics and KPIs in hotel e-commerce
  • Global Distribution Systems (GDS): core operational principles and B2B market relations
  • Viable integration paths for a hotel to connect to GDS
Learn more

Sales. Revenue Management. Marketing

  • Sales. Revenue Management. Branding. Advertising & PR. Digital Marketing
  • The essence of yield management and the fundamentals of revenue management
  • Competitive landscape research, hospitality market analysis, defining the “competitive set” (CompSet), and positioning
Learn more

Financial Management

  • Financial and accounting departments: roles, functions, and value to hotel operations
  • Financial vs. management accounting: differences and architectural principles
  • Analysis of core financial statements: Balance Sheet, Profit and Loss (P&L) Statement, and Cash Flow Statement
  • Hotel supply & procurement: organization, purchasing and tendering
Learn more

Hotel Architecture & Design. Furniture Ergonomics & Floristry

  • Stages of hotel project development and construction
  • International and national standards/requirements for lodging property design and construction
  • Engineering and technical equipment of the building: goals, roles, and tasks of the Engineering/Maintenance department
Learn more

Please leave your details and we will call you back

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